Return & Refund Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Return Eligibility

We accept returns within 7 days of the delivery date.

To be eligible for a return, items must meet the following conditions:

  • The item must be unworn, unused, and in its original condition.

  • All original tags must remain attached to the item.

  • The item must be free from stains, odors, damage, washing, alterations, or any signs of wear.

  • The item must be returned in its original packaging whenever possible.

Items that do not meet these requirements may not be accepted for return.

Final Sale Items

All sale, discounted, clearance, promotional, or marked-down items are final sale and cannot be returned, exchanged, or refunded.

Please review your order carefully before purchasing discounted products.

Return Process

To initiate a return, please contact our customer service team at [Email Address] within 7 days of receiving your order.

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once your return request is approved, we will provide instructions for returning the item.

Return Shipping Costs

Customers are responsible for all return shipping costs. Original shipping fees are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost or damaged return packages.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue. We will work with you to resolve the problem as quickly as possible.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

Phone: 0425 198 798

Email: yangwanbing319@hotmail.com

Thank you for shopping with us.